Stakeholder Relationships

30 hours

Level 2

CIPS — Chartered Institute of Procurement & Supply

english

Course Overview

Procurement work is half about products and half about people. This module covers internal stakeholders (marketing, finance, operations), external ones (suppliers, customers, regulators), and the communication techniques that keep them aligned. Includes basic conflict resolution and the team dynamics that make cross-functional procurement work.

What you will learn

Map internal and external stakeholders and the influence each has on procurement outcomes
Apply demand and supply analysis to a procurement decision
Use appropriate communication techniques (written, verbal, electronic) for different stakeholder groups
Identify the sources of conflict in procurement work and choose an appropriate resolution approach

Course Details

Core module · 3 credits · Objective Response (OR) exam · 1-hour duration. The people side of procurement. You'll cover who the stakeholders of the procurement function are — internal (marketing, finance, HR, operations) and external (suppliers, customers, regulators) — the market forces that shape their behaviour, and the communication and conflict-resolution techniques that keep cross-functional procurement work moving.

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Last updated May 17, 2026

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This course is a module in our full qualifications

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